{"id":402,"date":"2020-02-04T00:38:44","date_gmt":"2020-02-04T00:38:44","guid":{"rendered":"https:\/\/convertobot.com\/blog\/?p=402"},"modified":"2020-11-25T22:39:10","modified_gmt":"2020-11-25T22:39:10","slug":"the-most-common-chatbot-problems","status":"publish","type":"post","link":"https:\/\/convertobot.com\/blog\/the-most-common-chatbot-problems\/","title":{"rendered":"The Most Common Chatbot Problems"},"content":{"rendered":"\n<h2><\/h2>\n\n\n\n<p>Bots can play an important role in any online business. However, as bot technologies advance, so do chatbot problems. To fully appreciate the issues, the first thing to consider is <strong>what problem does your chatbot solve?<\/strong><br><\/p>\n\n\n\n<ul><li>Are you using or planning to use bots to:<br><br><\/li><\/ul>\n\n\n\n<p>\t\u2705 generate and qualify leads?<\/p>\n\n\n\n<p>\t\u2705 automate bookings and registrations?<\/p>\n\n\n\n<p>\t\u2705 drive sales?<\/p>\n\n\n\n<p> \u2705 provide customer support?<\/p>\n\n\n\n<p>\u2705 improve customer satisfaction?<\/p>\n\n\n\n<p>\t\u2705 boost website conversions?<\/p>\n\n\n\n<p>\t\u2705 increase your ROI on remarketing?<\/p>\n\n\n\n<p> \u2705 collect feedback?<\/p>\n\n\n\n<p>\u2705 improve user experience on your website?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Or maybe you have another purpose in mind?<br><br><\/p>\n\n\n\n<h2><strong>Common Problems<\/strong><\/h2>\n\n\n\n<p>In this article, we\u2019ll take a deeper look into the common chatbot challenges faced by users.<\/p>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td><strong><a href=\"#head1\">What are the potential obstacles?<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#head2\">What are the most common problems?<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#head3\">How to setup bots &#8211; what are the problems?<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#head4\">What chatbot problems am I likely to face?<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#head5\">What are the cons of bots?<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#head6\">How do I solve the most common chatbot problems?<\/a><\/strong><\/td><\/tr><\/tbody><\/table>\n\n\n\n<p><br><br><\/p>\n\n\n\n<h2><strong>Common ConvertoBot Problems<\/strong><\/h2>\n\n\n\n<p>We\u2019ll then review the specific problems faced by users of ConvertoBot. We&#8217;ll also dive into the features that our users request.<\/p>\n\n\n\n<p>And we&#8217;ll explore the solutions we developed for these common chatbot challenges.<\/p>\n\n\n\n<p>Here\u2019s an overview of the most common ConvertoBot issues, which we\u2019ll explore in more detail.<br><\/p>\n\n\n\n<table class=\"wp-block-table is-style-stripes\"><tbody><tr><td><strong><a href=\"#Challenges1\">I need a platform which supports \u201cmulti-channel\u201d bots (website chatbots and social media bots)<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges2\">I want a specific integration so I can pass data from my bots to my other apps<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges3\">I need a chatbot for appointment booking (or meetings, webinars, events etc<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges4\">I require a more sophisticated AI bot<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges5\">I want a chatbot platform which supports a multiple language chatbot<\/a><\/strong> <\/td><\/tr><tr><td><strong><a href=\"#Challenges6\">I&#8217;d like to zoom in and out on the chatbot builder<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges7\">I need a persistent menu<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges8\">I need to fully customize the bot design<\/a><\/strong><a href=\"#Challenges8\"> <\/a><\/td><\/tr><tr><td><strong><a href=\"#Challenges9\">I need a solution to email the contacts acquired by my website chatbots and social media bots<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges10\">I want my bots to allow multiple responses<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges11\">My bot visitors should be able to re-visit earlier parts of the chat<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges12\">I need my chatbots to also work with live chat (human chat)<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges13\">I\u2019m on the Agency Plan and need a website template to market my chatbots<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges14\">I need a complete white label chatbot agency <\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges15\">I\u2019m on the Agency Plan and want to transfer bots between my sub-user accounts<\/a><\/strong><\/td><\/tr><tr><td><strong><a href=\"#Challenges16\">I need a Shopify bot<\/a><\/strong><\/td><\/tr><\/tbody><\/table>\n\n\n\n<p><br><br><\/p>\n\n\n\n<h3 id=\"head1\"><strong>What are the potential obstacles?<\/strong><br><br><\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"344\" height=\"147\" src=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/AI.jpg\" alt=\"human engaging with AI chatbot\" class=\"wp-image-416\" srcset=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/AI.jpg 344w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/AI-300x128.jpg 300w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/AI-230x98.jpg 230w\" sizes=\"(max-width: 344px) 100vw, 344px\" \/><\/figure><\/div>\n\n\n\n<p><br><\/p>\n\n\n\n<ul><li><strong>The Flaws Of AI bots<\/strong><\/li><\/ul>\n\n\n\n<p><br>One problem is that artificial intelligence is in its infancy. AI bots use natural language processing (&#8220;NLP&#8221;) to try and understand comments from users. This is what allows them to attempt human like conversations.<\/p>\n\n\n\n<p>NLP is a concept that&#8217;s rapidly evolving but is not quite there yet. <\/p>\n\n\n\n<p>For a small business, developing an AI is difficult. Instead of improving customer experience, you may end up frustrating them.<\/p>\n\n\n\n<p>There are bot platforms that support machine learning, but they can involve a lot of setup time.  So it&#8217;s common for small businesses to use bots as simple conversational flows with limited user input. <\/p>\n\n\n\n<p>Think of it as taking your visitors down a particular path of a conversation through questions and multiple choice answers (a &#8220;bot conversation flow&#8221;).<\/p>\n\n\n\n<p>At times you might need them to enter information into the chat, for example, their contact information.<\/p>\n\n\n\n<p>Although it\u2019s not a natural conversation, it\u2019s still highly interactive and requires the user to engage with your bot before they can proceed through the chat.<br><br><\/p>\n\n\n\n<ul><li><strong>Operating Within The Rules Of Social Media Platforms<\/strong><\/li><\/ul>\n\n\n\n<p><br><a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.facebook.com\/business\/products\/messenger-for-business\" target=\"_blank\">Facebook Messenger<\/a> and <a href=\"https:\/\/www.whatsapp.com\/business\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">WhatsApp<\/a> are powerful bot messaging platforms and can generate results with high ROIs. <\/p>\n\n\n\n<p>However, they have a set of rules on what you can and cannot do. These rules are regularly changing as the bot industry is relatively new and rapidly evolving.<\/p>\n\n\n\n<p>For example, let\u2019s imagine that you\u2019re building a Facebook Messenger bot, and you\u2019re using Facebook Advertising to drive traffic to your bot (\u201cClick-to-Messenger Ads\u201d). <\/p>\n\n\n\n<p>Your initial chat block must be 150 characters or less to be approved by Facebook.<\/p>\n\n\n\n<p>There are also restrictions on promotional messaging to your leads acquired through your Facebook Messenger bot.<\/p>\n\n\n\n<p>For example, let\u2019s imagine you want to send a promotional broadcast to your subscribers on Messenger.  You can only send promotional broadcasts to subscribers who interacted with you on Facebook Messenger in the previous 24 hours.<br><br><\/p>\n\n\n\n<ul><li><strong>Confusing Your Users<\/strong><\/li><\/ul>\n\n\n\n<p><br>The ROI of bots can range from 200% to as high as 20,000%, depending on their role. We discuss this in more detail in this article, which focuses on <a rel=\"noreferrer noopener\" aria-label=\"chatbot cost (opens in a new tab)\" href=\"https:\/\/convertobot.com\/blog\/how-much-does-a-chatbot-cost-in-2020\/\" target=\"_blank\">how much a chatbot cost<\/a>.<\/p>\n\n\n\n<p>But if your bot isn\u2019t well planned out and doesn\u2019t follow best practices, it could confuse your users. For example, should you make it clear that your bot&#8217;s not a real person?<\/p>\n\n\n\n<p>Also, how do you build a <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a> so that your bot&#8217;s actually achieving your goal?<\/p>\n\n\n\n<p class=\"source\">At ConvertoBot, we provide step-by-step video training and the <a href=\"https:\/\/convertobot.com\/chatbot-examples\/Media\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"best chatbot examples (opens in a new tab)\">best chatbot examples<\/a>, to help our users get started and avoid common chatbot problems. We build new <a rel=\"noreferrer noopener\" aria-label=\"conversational bots examples (opens in a new tab)\" href=\"https:\/\/convertobot.com\/chatbot-examples\/conversational-bots-examples\/view\" target=\"_blank\">conversational bots examples<\/a> weekly so that we cover as many industries as possible.<br><br><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"761\" height=\"1024\" src=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/categories-761x1024.png\" alt=\"100+ chatbot examples and chatbot templates on ConvertoBot\" class=\"wp-image-263\" srcset=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/categories-761x1024.png 761w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/categories-223x300.png 223w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/categories-768x1034.png 768w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/categories-830x1118.png 830w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/categories-230x310.png 230w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/categories.png 1172w\" sizes=\"(max-width: 761px) 100vw, 761px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><br>We also have easy-to-use bot analytics allowing you to set goals and assess how your bot is performing.<br><br><\/p>\n\n\n\n<h3 id=\"head2\"><strong>What are the most common problems?<\/strong><br><br><\/h3>\n\n\n\n<ul><li><strong>Using A Bot Platform Which Restricts You To Either Website Bots Or Social Media Bots<\/strong>.<\/li><\/ul>\n\n\n\n<p><br>It\u2019s common for a beginner to use either a <a href=\"https:\/\/convertobot.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot website (opens in a new tab)\">chatbot website<\/a> (keep your visitors on your website) or a Facebook bot (the conversation is on Facebook).<\/p>\n\n\n\n<p>A common problem with a bot on a website is restrictions on how you can follow-up with a lead. <\/p>\n\n\n\n<p>For example, you may want to follow-up through an email drip campaign for marketing purposes. To achieve that with a <a rel=\"noreferrer noopener\" aria-label=\"chatbot website (opens in a new tab)\" href=\"https:\/\/convertobot.com\" target=\"_blank\">chatbot website<\/a>, you need the visitor&#8217;s email. Without their email, you can&#8217;t reengage with them. <\/p>\n\n\n\n<p>You cannot reengage with them through a Facebook message, for example, unless your bot also works with Facebook.<br><br><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"275\" height=\"183\" src=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/03\/download.jpeg\" alt=\"facebook messenger bot\" class=\"wp-image-852\" srcset=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/03\/download.jpeg 275w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/03\/download-230x153.jpeg 230w\" sizes=\"(max-width: 275px) 100vw, 275px\" \/><\/figure><\/div>\n\n\n\n<p><br>Similarly, if you\u2019re using a bot platform that specializes in social media bots, you&#8217;re restricted to social media channels. You can&#8217;t complete the bot conversation flow on your website.&nbsp;<\/p>\n\n\n\n<p>As your knowledge grows you may appreciate the flexibility of a bot platform that supports both a <a href=\"https:\/\/convertobot.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot website (opens in a new tab)\">chatbot website<\/a> and social media bots.<\/p>\n\n\n\n<p>At ConvertoBot, we support both types of bots. Here&#8217;s a breakdown of our <a rel=\"noreferrer noopener\" aria-label=\"bot service pricing (opens in a new tab)\" href=\"https:\/\/convertobot.com\/pricing\" target=\"_blank\">bot service pricing<\/a> plans.<\/p>\n\n\n\n<p>There&#8217;s a more in-depth discussion of our <a href=\"https:\/\/convertobot.com\/blog\/chatbot-pricing-convertobot-starter-professional-agency\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot pricing (opens in a new tab)\">chatbot pricing<\/a> here.<br><br><\/p>\n\n\n\n<ul><li><strong>The Language, Tone &amp; Layout Of The Bot Doesn\u2019t Follow Best Practices<\/strong><\/li><\/ul>\n\n\n\n<p><br>Bots are relatively new on the scene. As we learn more about them, we refine our guidelines and best practices to help us achieve our goals more efficiently.<\/p>\n\n\n\n<p>If you\u2019re new to using bots, we strongly recommend you invest a few hours in understanding:<\/p>\n\n\n\n<p> &#8211; what kind of language to use in your conversation bot<\/p>\n\n\n\n<p> &#8211; what tone to use in your conversation bot<\/p>\n\n\n\n<p> &#8211; how to plan a bot conversation flow<\/p>\n\n\n\n<p> &#8211; the basics of conversation design<\/p>\n\n\n\n<p>Don&#8217;t be daunted! It\u2019s an area that is simple and easy to understand.<br><br>At ConvertoBot we provide step-by-step training on all of these topics. We also offer many <a href=\"https:\/\/convertobot.com\/chatbot-examples\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">chatbot examples<\/a>.  <\/p>\n\n\n\n<p>There are many examples of a conversation flow in a wide range of industries and use cases. You can easily edit them and install them on your website or social media in minutes. <br><br><\/p>\n\n\n\n<ul><li><strong>Finding Chatbot Examples To Help You Get Started<\/strong><\/li><\/ul>\n\n\n\n<p><br>There are many bot platforms that don\u2019t provide enough <a href=\"https:\/\/convertobot.com\/chatbot-examples\/website\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"website chatbot examples  (opens in a new tab)\">website chatbot examples <\/a>or <a rel=\"noreferrer noopener\" aria-label=\"chatbot templates (opens in a new tab)\" href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-templates\/view\" target=\"_blank\">chatbot templates<\/a> to get started. <\/p>\n\n\n\n<p>Quality templates can save you a lot of time when you\u2019re getting started.&nbsp;<\/p>\n\n\n\n<p>For example, are you a digital marketing agency, or a <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-agency\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot agency (opens in a new tab)\">chatbot agency<\/a>, with multiple clients?<\/p>\n\n\n\n<p>A platform which has many <a rel=\"noreferrer noopener\" aria-label=\"chatbot website (opens in a new tab)\" href=\"https:\/\/convertobot.com\" target=\"_blank\">chatbot website<\/a> templates, or <a href=\"https:\/\/convertobot.com\/chatbot-examples\/hairdressing-personalcare\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Facebook chatbot examples (opens in a new tab)\">Facebook chatbot examples<\/a>, is a great resource for a <a rel=\"noreferrer noopener\" aria-label=\"chatbot agency (opens in a new tab)\" href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-agency\/view\" target=\"_blank\">chatbot agency<\/a>. They can adapt those templates for each client.<\/p>\n\n\n\n<p>Or maybe you\u2019re looking for a bot to use in-house? Finding a <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-template\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot template (opens in a new tab)\">chatbot template<\/a> for your industry or use case is a good starting point.<\/p>\n\n\n\n<p>At ConvertoBot, we add <a href=\"https:\/\/convertobot.com\/chatbot-examples\/free-chatbot-templates\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"free chatbot templates (opens in a new tab)\">free chatbot templates<\/a> weekly for both website chatbots and social media bots. You can see our wide range of <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/convertobot.com\/chatbot-examples\" target=\"_blank\">chatbot examples<\/a> here.<br><br><\/p>\n\n\n\n<h3 id=\"head3\"><strong>How to setup bots &#8211; what are the problems?<\/strong><br><br><\/h3>\n\n\n\n<ul><li><strong>Integration Issues<\/strong><\/li><\/ul>\n\n\n\n<p><br>One of the most common questions from a new user relates to integrating bots into websites.<\/p>\n\n\n\n<p>Perhaps you\u2019re using a website builder platform, and you want to know whether your builder is compatible with a bot platform?<\/p>\n\n\n\n<p>With ConvertoBot, integration on a website is straightforward.<\/p>\n\n\n\n<p>You simply need to copy and paste one line of code. We explain it <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/kb.convertobot.com\/chatbot-widget\/\" target=\"_blank\">in this short article here<\/a>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed-vimeo wp-block-embed is-type-video is-provider-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/347805844?dnt=1&amp;app_id=122963\" width=\"1170\" height=\"631\" frameborder=\"0\" allow=\"autoplay; fullscreen\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>If you\u2019re a WordPress user, we have a chatbot WordPress plugin you can use to simplify the process. We also have dedicated apps, for example, a Shopify chatbot app.<\/p>\n\n\n\n<p>If you experience any issues, our dedicated support team are at hand to solve them. We\u2019ve yet to encounter a single user who hasn\u2019t been able to integrate our website bots.<\/p>\n\n\n\n<p>Chatbot integration with Facebook is an even simpler process. All you need to do is connect your ConvertoBot account to your Facebook Business page to get started.<br><br><\/p>\n\n\n\n<ul><li><strong>Setting Up Goals<\/strong><\/li><\/ul>\n\n\n\n<p><br>Part of the setup process, often overlooked, is setting up chatbot goals. Without measuring the goals, it\u2019s difficult to know how well your bot\u2019s performing.&nbsp;<\/p>\n\n\n\n<p>The first part of the process is understanding your chatbot goals.&nbsp;<\/p>\n\n\n\n<p>They may be: <\/p>\n\n\n\n<ul><li>lead generation<\/li><li>sales<\/li><li>providing support<\/li><li>collecting feedback<\/li><li>automating bookings<\/li><li>social sharing<\/li><li>or many others.<\/li><\/ul>\n\n\n\n<p>They may be a combination of chatbot goals. For example, in e-commerce, in one <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a>, you can:<\/p>\n\n\n\n<p>\t\u2705 drive more sales<\/p>\n\n\n\n<p>\t\u2705 increase email newsletter signups<\/p>\n\n\n\n<p>\t\u2705 boost social shares<\/p>\n\n\n\n<p>\t\u2705 provide support<\/p>\n\n\n\n<p>Or you may want to use a different <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a> for each of those purposes and, therefore setup individual chatbot goals.<\/p>\n\n\n\n<p>You may want to integrate your bot with Google Analytics, Google Ads or Facebook ads, or another advertising or analytics platform you use.<\/p>\n\n\n\n<p>If you\u2019re using a bot platform, it should have robust and easy-to-understand analytics. At ConvertoBot, we have a chatbot analytics dashboard for both a <a rel=\"noreferrer noopener\" aria-label=\"chatbot website  (opens in a new tab)\" href=\"https:\/\/convertobot.com\" target=\"_blank\">chatbot website<\/a> and social media bots.<\/p>\n\n\n\n<p>We also have integrations with Google and Facebook for advertising and analytical purposes. <\/p>\n\n\n\n<p>We have native integrations with a wide range of marketing automation tools and an integration with Zapier, which connects to <strong>over 1,000 apps.<\/strong><\/p>\n\n\n\n<p>You can see which integrations are available with our different <a rel=\"noreferrer noopener\" aria-label=\"bot service pricing (opens in a new tab)\" href=\"https:\/\/convertobot.com\/pricing\" target=\"_blank\">bot service pricing<\/a> plans.<br><br><\/p>\n\n\n\n<h3 id=\"head4\"><strong>What chatbot problems am I likely to face?<\/strong><br><br><\/h3>\n\n\n\n<ul><li><strong>Chatbot Flow Design Issues<\/strong><\/li><\/ul>\n\n\n\n<p><br>Your chatbot conversation flow design is crucial. A well-planned flow will help you to achieve your chatbot goals.<\/p>\n\n\n\n<p>However, without planning and following best practices, your bot may be poorly designed. It can lead to a high bounce rate (% of users dropping out of the bot conversation flow without taking action).<\/p>\n\n\n\n<p>At ConvertoBot we\u2019ve worked on a wide range of B2B <a href=\"https:\/\/convertobot.com\/chatbot-examples\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">chatbot examples<\/a> across different industries. We add new examples weekly to help our users in their particular industry.<br><br><\/p>\n\n\n\n<ul><li><strong>Passing Data From Your Bot To Your Apps<\/strong><\/li><\/ul>\n\n\n\n<p><br>If you use a chatbot platform to build your bots, it\u2019s essential to research the integrations they offer.&nbsp;<\/p>\n\n\n\n<p>For example, let\u2019s assume you\u2019re using a bot for marketing purposes. <\/p>\n\n\n\n<p>The average business owner uses multiple applications for marketing.&nbsp; You may use an email marketing service, like <a rel=\"noreferrer noopener\" aria-label=\"Mailchimp (opens in a new tab)\" href=\"https:\/\/mailchimp.com\/\" target=\"_blank\">Mailchimp<\/a>, or a marketing automation tool like <a href=\"https:\/\/keap.com\/lp\/infusionsoft\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Infusionsoft (opens in a new tab)\">Infusionsoft<\/a>. <\/p>\n\n\n\n<p>You\u2019ll likely need to pass data collected by your bots e.g. lead contact information, to your marketing tools.<\/p>\n\n\n\n<p>A robust chatbot platform should offer a wide range of native integrations to help pass data from your bots to your other apps.<\/p>\n\n\n\n<p>At ConvertoBot we offer:<\/p>\n\n\n\n<p> \u2705 many native integrations to popular applications.<\/p>\n\n\n\n<p> \u2705 integration with Zapier, which allows you to connect to over 1,000 apps.<\/p>\n\n\n\n<p>\t\u2705 integrations with Google and Facebook for advertising and analytical purposes.<\/p>\n\n\n\n<p>You can see which integrations are available with our different <a href=\"https:\/\/convertobot.com\/pricing\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">bot service pricing<\/a> plans.<br><br><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"1024\" height=\"628\" src=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/zapier-1024x628.jpg\" alt=\"best chatbot integrations with marketing tools and Zapier\" class=\"wp-image-260\" srcset=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/zapier-1024x628.jpg 1024w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/zapier-300x184.jpg 300w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/zapier-768x471.jpg 768w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/zapier-830x509.jpg 830w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/zapier-230x141.jpg 230w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h3 id=\"head5\"><br><br><strong>What are the cons of bots?<\/strong><br><br><\/h3>\n\n\n\n<ul><li><strong>AI bot Technology Has It\u2019s Limitations &amp; Involves Complex Setup<\/strong><\/li><\/ul>\n\n\n\n<p><br>Bots are relatively new, and if your goal is to build AI bots, be aware of the limitations of AI at this early stage. <\/p>\n\n\n\n<p>It can take a lot of setup time to build an AI bot. And even then, it may not function as well as you want it to, which can leave your users feeling frustrated.<\/p>\n\n\n\n<p>However, if your goal isn\u2019t to build AI bots and you only need a basic (but effective) <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a>, setup is simpler. <\/p>\n\n\n\n<p>Your bot may have less functionality, but it\u2019s less likely to have errors that can frustrate users. It can still achieve an extremely high ROI. <\/p>\n\n\n\n<p>The ROI of basic conversation bots can range from 200% to as high as 20,000%, depending on their role. We discuss this more in this article which focuses on <a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/blog\/how-much-does-a-chatbot-cost-in-2020\/\" target=\"_blank\">how much a chatbot cost<\/a>.<br><br><\/p>\n\n\n\n<ul><li><strong>Can Confuse Your Users<\/strong><\/li><\/ul>\n\n\n\n<p><br>One common question we receive is: should I make it clear to my users that it\u2019s a bot?<\/p>\n\n\n\n<p>The short answer is yes.<\/p>\n\n\n\n<p>Bots can be so effective that sometimes users think they\u2019re talking to a human. It might leave them frustrated if they ask questions which your bot can\u2019t handle.<\/p>\n\n\n\n<p>It can also depend on the complexity of the bot. If you\u2019re using a bot to generate a lead, you might have a basic <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a> to capture the lead information.&nbsp;<\/p>\n\n\n\n<p>However, if you\u2019re using a customer support bot, you may need a more complex conversation bot. <\/p>\n\n\n\n<p>There is the potential to confuse your users in a more complex flow if they\u2019re unsure whether they\u2019re talking to a human or a bot.<br><br><\/p>\n\n\n\n<h3 id=\"head6\"><strong>How do I solve the most common chatbot problems?<\/strong><br><br><\/h3>\n\n\n\n<ul><li><strong>Pick A Robust Chatbot Platform<\/strong><\/li><\/ul>\n\n\n\n<p><br>Choose a platform which:<\/p>\n\n\n\n<p> \u2705 has the <a href=\"https:\/\/convertobot.com\/chatbot-examples\/Media\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"best chatbot examples (opens in a new tab)\">best chatbot examples<\/a> or templates to help you get started with good bot conversational flows<\/p>\n\n\n\n<p> \u2705 offers multiple chatbot integrations with other applications to allow you to pass data from your chatbots to your apps<\/p>\n\n\n\n<p> \u2705 has easy-to-follow chatbot analytics to measure your chatbot goals<\/p>\n\n\n\n<p> \u2705 supports both website chatbots and social media bots<\/p>\n\n\n\n<p> \u2705 has comprehensive training supporting a wide range of business cases<\/p>\n\n\n\n<p>At ConvertoBot, we offer all of the above. \ud83d\ude0a<\/p>\n\n\n\n<p>There&#8217;s a more in-depth discussion of our <a href=\"https:\/\/convertobot.com\/blog\/chatbot-pricing-convertobot-starter-professional-agency\/\" target=\"_blank\" rel=\"noreferrer noopener\">chatbot pricing<\/a> here.<\/p>\n\n\n\n<p><br><\/p>\n\n\n\n<ul><li><strong>Be Cautious About Using AI Bots<\/strong><\/li><\/ul>\n\n\n\n<p><br>AI bots are still in their infancy. The technology behind AI is evolving rapidly.<\/p>\n\n\n\n<p>At this early stage, for a small or medium business, an AI bot may present more challenges than offer solutions.<\/p>\n\n\n\n<p>Provided you have a robust <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a>, you can achieve many goals for both marketing and customer support. You don\u2019t necessarily need an AI bot.&nbsp;<\/p>\n\n\n\n<p>Read this article for more guidance: What&#8217;s The <a rel=\"noreferrer noopener\" aria-label=\"What's The Best Chatbot For Your Business? (opens in a new tab)\" href=\"https:\/\/convertobot.com\/blog\/whats-the-best-chatbot-for-your-business\/\" target=\"_blank\">Best Chatbot<\/a> For Your Business?<br><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img loading=\"lazy\" width=\"1024\" height=\"683\" src=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/dedicated-support-1024x683.jpg\" alt=\"human customer support instead of AI chatbot\" class=\"wp-image-417\" srcset=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/dedicated-support-1024x683.jpg 1024w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/dedicated-support-300x200.jpg 300w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/dedicated-support-768x512.jpg 768w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/dedicated-support-830x553.jpg 830w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/dedicated-support-230x153.jpg 230w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption><br><br><\/figcaption><\/figure><\/div>\n\n\n\n<ul><li><strong>Choose A Platform Or Service Which Offers Dedicated Support &amp; Quality Training&nbsp;<\/strong><\/li><\/ul>\n\n\n\n<p><br>If you\u2019re using a chatbot platform to develop your bots, quick and dedicated support can be an essential factor in your success.&nbsp;<\/p>\n\n\n\n<p>Also, look for easy-to-follow training, which actually offers value and develops your understanding of bots. That\u2019s something we pride ourselves on at ConvertoBot. <\/p>\n\n\n\n<p>You can open a <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/convertobot.com\/free-account\" target=\"_blank\">free account<\/a> and assess the value of our training.<br><br><\/p>\n\n\n\n<h2><strong>Common ConvertoBot Chatbot Problems<\/strong><br><\/h2>\n\n\n\n<p>Below are some of the common chatbot problems faced by users of ConvertoBot. We\u2019ll explain the solutions we developed for these common chatbot challenges. Our development team adds new features regularly to tackle any issues.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges1\"><strong>I need a platform which supports \u201cmulti-channel\u201d bots (website chatbots and social media bots)<\/strong><\/h3>\n\n\n\n<p><br>When we first built ConvertoBot, it was a <a rel=\"noreferrer noopener\" aria-label=\"chatbot website (opens in a new tab)\" href=\"https:\/\/convertobot.com\" target=\"_blank\">chatbot website<\/a> platform and didn\u2019t support Facebook Messenger bots. We have since enhanced our platform so that it supports Messenger bots, and <a href=\"https:\/\/convertobot.com\/whatsapp-bot\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"WhatsApp bot (opens in a new tab)\">WhatsApp bot<\/a>.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges2\">I want a specific chatbot integration so I can pass data from my bots to my other apps<\/h3>\n\n\n\n<p><br>In the early stages, we focused on native integrations with marketing automation and email autoresponder service. <\/p>\n\n\n\n<p>The common problem was that our customers had specific integration needs for their particular apps.<\/p>\n\n\n\n<p>However we soon discovered that the most efficient solution to cater to a wide range of our customers is integration with <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/zapier.com\/\" target=\"_blank\">Zapier<\/a>. It allows them to connect with over 1,000+ apps.&nbsp;<\/p>\n\n\n\n<p>You can see which integrations are available with our different <a href=\"https:\/\/convertobot.com\/pricing\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">bot service pricing<\/a> plans.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges3\">I need a chatbot for appointment booking (or meetings, webinars, events etc.)<\/h3>\n\n\n\n<p><br>A common problem in the early stages of our journey was that customers were unable to use our chatbot for appointment booking (or meetings, webinars, events etc.).<\/p>\n\n\n\n<p>As it was a popular feature request, we have since developed our chatbot for appointment booking.<\/p>\n\n\n\n<p>We have multiple integrations with popular calendars such as Google Calendar, Microsoft Outlook Calendar, Apple Calendar, and more.<br><br><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" src=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/1051px-Google_Calendar_icon.svg_-1024x998.png\" alt=\"chatbot for appointment booking\" class=\"wp-image-670\" width=\"171\" height=\"167\" srcset=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/1051px-Google_Calendar_icon.svg_-1024x998.png 1024w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/1051px-Google_Calendar_icon.svg_-300x292.png 300w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/1051px-Google_Calendar_icon.svg_-768x748.png 768w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/1051px-Google_Calendar_icon.svg_-830x809.png 830w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/1051px-Google_Calendar_icon.svg_-230x224.png 230w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/1051px-Google_Calendar_icon.svg_.png 1051w\" sizes=\"(max-width: 171px) 100vw, 171px\" \/><\/figure><\/div>\n\n\n\n<p><br><\/p>\n\n\n\n<h3 id=\"Challenges4\">I require a more sophisticated AI Bot<\/h3>\n\n\n\n<p><br>The vast majority of our users need bots with basic functionality to achieve marketing goals and offer customer support. <\/p>\n\n\n\n<p>It involves limited setup time, and with one of our <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/convertobot.com\/examples\" target=\"_blank\">chatbot examples<\/a>, you can be up and running in minutes with a <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a>.<\/p>\n\n\n\n<p>We are working on developing our AI bot features to cater to those users who need more advanced functionality. <\/p>\n\n\n\n<p>However, it should be noted that AI is still at an early stage when used with bots, and there are many flaws. In our experience, use it with caution.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges5\">I want a chatbot platform which supports a multiple language bot <\/h3>\n\n\n\n<p><br>There&#8217;s a significant demand for chatbot technology across the world. However, at first, our platform only supported bots in English.<\/p>\n\n\n\n<p>However, we soon addressed this issue, and our bots now work in any language.<br><br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"577\" height=\"291\" src=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/language.jpg\" alt=\"ConvertoBot works in all languages\" class=\"wp-image-418\" srcset=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/language.jpg 577w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/language-300x151.jpg 300w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/01\/language-230x116.jpg 230w\" sizes=\"(max-width: 577px) 100vw, 577px\" \/><figcaption><br><br><\/figcaption><\/figure>\n\n\n\n<h3 id=\"Challenges6\"><strong>I&#8217;d like to zoom in and out on the chatbot builder<\/strong><\/h3>\n\n\n\n<p><br>Larger bots involve more chat blocks, and we&#8217;re aware that being able to zoom in and out is a common problem noted by our users. <\/p>\n\n\n\n<p>It&#8217;s a feature that&#8217;s in the development phases. However, there\u2019s a solution in the meantime: you can use the zoom function on your computer.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges7\"><strong>I need a persistent menu <\/strong><\/h3>\n\n\n\n<p><br>A persistent menu is useful for bot builders who want to present information to their users throughout the <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a>. <\/p>\n\n\n\n<p>This feature is available in our Facebook chatbots and is in development for our website chatbots.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges8\"><strong>I need to customize the design of my bots<\/strong> <strong>fully <\/strong><\/h3>\n\n\n\n<p><br>We allow many design alterations for our website chatbots. But what we don\u2019t support, at this stage, is custom CSS.<\/p>\n\n\n\n<p>It\u2019s a feature that&#8217;s on our roadmap for the foreseeable future.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges9\">I need a solution to email the contacts acquired by my website chatbots and social media bots <\/h3>\n\n\n\n<p><br>You can solve this chatbot challenge by using a third-party email marketing or marketing automation service. <\/p>\n\n\n\n<p>We offer many native integrations and a Zapier integration, which provides a connection to any popular email marketing service.<\/p>\n\n\n\n<p><br><br><\/p>\n\n\n\n<h3 id=\"Challenges10\"><strong>I want my bots to allow multiple responses<\/strong><\/h3>\n\n\n\n<p><br>It was a common problem in the early stages. However, we addressed this issue: both our website bots and social media bots allow multiple responses by the user.<\/p>\n\n\n\n<p>So if you present the user with a number of choices they can select multiple options.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges11\"><strong>My bot visitors should be able to re-visit earlier parts of the chat<\/strong><\/h3>\n\n\n\n<p><br>We don&#8217;t currently support this feature. The reason we didn\u2019t develop this is that a natural flow of a chat is one way: it moves forward. <\/p>\n\n\n\n<p>Going backward is counter-intuitive in our experience. It changes the definition of a <a href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"chatbot conversation flow (opens in a new tab)\">chatbot conversation flow<\/a>.<\/p>\n\n\n\n<p>We are, however, aware of this issue and it&#8217;s on our roadmap for the near future.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges12\"><strong>I need my bots to also work with live chat (human chat)<\/strong><\/h3>\n\n\n\n<p><br>There may be times when you want a human to take over a conversation or maybe work in conjunction with the bot.&nbsp;<\/p>\n\n\n\n<p>For example, you might use a bot to ask several automated questions and generate a lead. You can then transfer that lead over to a member of your sales team to complete the action.<\/p>\n\n\n\n<p>After feedback from our community, live chat is available for both social media bots and website chatbots.&nbsp;<br><br><\/p>\n\n\n\n<h3 id=\"Challenges13\"><strong>I\u2019m on the Agency Plan and need a website template to market my chatbots<\/strong><\/h3>\n\n\n\n<p><br>We offer a website template within our Business\/Agency plan. It\u2019s simple to edit and showcases our <a href=\"https:\/\/convertobot.com\/chatbot-examples\/bot\/view\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"bot examples (opens in a new tab)\">bot examples<\/a>.&nbsp;<br><br><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" width=\"452\" height=\"1024\" src=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/agency_preview-452x1024.png\" alt=\"agency website template \" class=\"wp-image-674\" srcset=\"https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/agency_preview-452x1024.png 452w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/agency_preview-132x300.png 132w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/agency_preview-768x1741.png 768w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/agency_preview-830x1882.png 830w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/agency_preview-230x521.png 230w, https:\/\/convertobot.com\/blog\/wp-content\/uploads\/2020\/02\/agency_preview.png 1440w\" sizes=\"(max-width: 452px) 100vw, 452px\" \/><\/figure>\n\n\n\n<p><br><br>You can also add bots you build to the website in a few clicks.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges14\">I need a white label chatbot agency <\/h3>\n\n\n\n<p><br>We offer a full white label version of our bot platform. It&#8217;s a high-level service that involves us setting up the white label for you.<\/p>\n\n\n\n<p>We only need a few things from you (such as logo, business URL etc.) and we can set it up in a few hours. <\/p>\n\n\n\n<p>With the white label you can create unlimited sub-user accounts. They will login and see your brand. None of the code will refer to ConvertoBot.<\/p>\n\n\n\n<p>The only limitation is that, for obvious reasons, we don&#8217;t include our training videos. Also, we don&#8217;t allow your sub-users. to create their own sub-user accounts.<\/p>\n\n\n\n<p><a rel=\"noreferrer noopener\" aria-label=\"Contact us (opens in a new tab)\" href=\"mailto:sales@convertobot.com?subject= White Label\" target=\"_blank\">Contact us<\/a> to find out more about it and discuss which business models will work for you.<\/p>\n\n\n\n<p>You can also <a href=\"https:\/\/convertobot.com\/demo\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"book a demo (opens in a new tab)\">book a demo<\/a> to get a walkthrough of how the white label would look.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges15\"><strong>I\u2019m on the Agency Plan and want to transfer chatbots between my sub-user accounts<\/strong><\/h3>\n\n\n\n<p><br>After user feedback, we have enabled this feature to simplify client management. It&#8217;s particularly useful when you\u2019re selling the same chatbot to multiple clients.<br><br><\/p>\n\n\n\n<h3 id=\"Challenges16\"><strong>I need a Shopify chatbot<\/strong><\/h3>\n\n\n\n<p><br>A common problem for our e-commerce users was that it wasn\u2019t possible to install our bots on their Shopify stores unless they had certain premium Shopify plans.<\/p>\n\n\n\n<p>So we developed a Shopify app to make the process a lot simpler.<br><br><br><\/p>\n\n\n\n<h2><strong>Considering The Various Chatbot Problems, Are They Still Worth The Money?<\/strong><\/h2>\n\n\n\n<p><\/p>\n\n\n\n<p>The short answer is yes because bots can generate an impressive ROI. The estimated ROI of bots can range from 200% to as high as 20,000%, depending on their role. (<a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/barnraisersllc.com\/2019\/06\/22\/12-chatbot-case-studies-prove-roi-and-show-success-of-ai\/)\" target=\"_blank\">Source<\/a>)<\/p>\n\n\n\n<p>If you\u2019re using bots for marketing objectives, a 200% ROI or more can be a realistic goal. If you\u2019re using customer service bots, then you can even achieve an ROI in the thousands.<\/p>\n\n\n\n<p>For example, imagine that a customer support bot reduces your customer service hours by an average of 15 hours a week at the rate of $12\/hour.<\/p>\n\n\n\n<p>Over the year, that will save you $9,180. If that bot costs you $500, that\u2019s an <strong>ROI of 1,836%.<\/strong><\/p>\n\n\n\n<p>To achieve that kind of ROI, you need a chatbot platform that has a wide range of features to support your business needs. <\/p>\n\n\n\n<p>After extensive feedback from our users, at ConvertoBot we\u2019ve built a wide range of features for both social media bots and website chatbots.<\/p>\n\n\n\n<p>You can explore those features by <a href=\"https:\/\/convertobot.com\/free-account\">getting started with a free trial.<\/a><br><br><\/p>\n\n\n\n<h2><strong>Articles you may also like:<\/strong><\/h2>\n\n\n\n<ul><li>&#8220;<a href=\"https:\/\/convertobot.com\/blog\/how-much-does-a-chatbot-cost-in-2020\/\">How Much A Chatbot Cost<\/a>?&#8221; &#8211; A Beginners Guide<\/li><li><a href=\"https:\/\/convertobot.com\/blog\/how-to-make-a-chatbot-with-high-roi-faq\/\">How To Make A Chatbot<\/a> With A High ROI: Ultimate \u201cHow To\u201d Guide<\/li><li>ConvertoBot <a href=\"https:\/\/convertobot.com\/blog\/convertobot-plans-starter-professional-agency\/\">Chatbot Pricing<\/a>: Starter vs Professional vs Agency<\/li><li>What&#8217;s The <a href=\"https:\/\/convertobot.com\/blog\/whats-the-best-chatbot-for-your-business\/\">Best Chatbot<\/a> For Your Business?<\/li><li><a href=\"https:\/\/convertobot.com\/blog\/convertobot-review-is-this-the-best-chatbot\/\">ConvertoBot Review<\/a> &#8211; Is This The Best Chatbot?<\/li><li>Get A Vital Competitive Edge With A <a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/whatsapp-bot\" target=\"_blank\">WhatsApp Bot<\/a><\/li><li>7 Reasons Your Business Needs A <a href=\"https:\/\/convertobot.com\/blog\/whatsapp-chatbot-7-reasons-business-2021\/\">WhatsApp Chatbot<\/a> In 2021<\/li><\/ul>\n\n\n\n<h2><br><strong>Bot examples:<\/strong><\/h2>\n\n\n\n<ul><li><a href=\"https:\/\/convertobot.com\/chatbot-examples\/insurance\/view\">Chatbot insurance examples<\/a> you can clone and edit in a few minutes.<br><\/li><li><a href=\"https:\/\/convertobot.com\/chatbot-examples\/automotive\/view\">Chatbot for automotive industry<\/a> to generate more appointment bookings and sales.<br><\/li><li><a href=\"https:\/\/convertobot.com\/chatbot-examples\/cleaning-services\/view\">Cleaning services chatbot<\/a> to convert more website and social media visitors into leads and clients.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/wedding-planning\/view\" target=\"_blank\">Wedding chatbot<\/a> you can use today, in minutes,  to increase inquiries and qualified leads.<br><\/li><li><a href=\"https:\/\/convertobot.com\/chatbot-examples\/IT\/view\">Enterprise helpdesk chatbot<\/a> to reduce support tickets and work in conjunction with human agents.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/travel\/view\" target=\"_blank\">Travel chatbot examples<\/a> you can clone and easily edit to increase inquiries, bookings, and sales.<br><\/li><li><a href=\"https:\/\/convertobot.com\/chatbot-examples\/retail\/view\">Retail chatbot<\/a> to automatically increase your e-commerce sales.<br><\/li><li><a href=\"https:\/\/convertobot.com\/chatbot-examples\/pet-care\/view\">Best Whatsapp bots<\/a> to reach your customers on the most popular messaging app in the world.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/facebook-messenger\/view\" target=\"_blank\">Facebook Messenger chatbot example<\/a> and website bot example to grow your design agency.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/social-media-bots\/view\" target=\"_blank\">Social media bots<\/a> or website bots for improving customer service in the healthcare industry.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/hospitality\/view\" target=\"_blank\">Chatbots for hospitality industry<\/a> to dramatically increase your sales and bookings. <br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-conversation-flow\/view\" target=\"_blank\">Chatbot conversation flow<\/a> for a wide range of industries.<br><\/li><li><a rel=\"noreferrer noopener\" aria-label=\"Chatbot script examples (opens in a new tab)\" href=\"https:\/\/convertobot.com\/chatbot-examples\/recruitment\/view\" target=\"_blank\">Chatbot script examples<\/a> for the recruitment industry.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/photography\/view\" target=\"_blank\">Photography chatbot<\/a> to get more inquiries and better clients.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/chatbot-messenger-template\/view\" target=\"_blank\">Chatbot messenger template<\/a> to increase event registrations.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/facebook-messenger\/view\" target=\"_blank\">Facebook Messenger chatbot example<\/a> for a design agency.<br><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/convertobot.com\/chatbot-examples\/whatsapp-chat-bot-example\/view\" target=\"_blank\">WhatsApp chat bot example<\/a> for education services.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Bots can play an important role in any online business. However, as bot technologies advance, so do chatbot problems. To fully appreciate the issues, the first thing to consider is what problem does your chatbot solve? Are you using or planning to use bots to: \u2705 generate and qualify leads? \u2705 automate bookings and registrations?<span>&#8230;<\/span><\/p>\n<div class=\"blog-grid-button\"><a class href=\"https:\/\/convertobot.com\/blog\/the-most-common-chatbot-problems\/\">Read More <i class=\"fa fa-arrow-right\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":405,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"yst_prominent_words":[516,766,321,42,120,116,21,718,485,763,113,119,767,82,13,81,80,112,111,121],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/posts\/402"}],"collection":[{"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/comments?post=402"}],"version-history":[{"count":118,"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/posts\/402\/revisions"}],"predecessor-version":[{"id":1639,"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/posts\/402\/revisions\/1639"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/media\/405"}],"wp:attachment":[{"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/media?parent=402"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/categories?post=402"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/tags?post=402"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/convertobot.com\/blog\/wp-json\/wp\/v2\/yst_prominent_words?post=402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}