What Does Social Media Have in Store for 2020?

Social media is constantly evolving, with changes occurring not just each and every year but month on month. 2020 looks set to be one of the biggest years yet for platforms like Facebook, Twitter, and Instagram, with new features, new trends, and new expectations anticipated to play an integral role in shaping the way businesses…

Customer chatbots are without a doubt one of the fastest-growing components of the rapidly emerging automation trend… and yet they’re rarely discussed outside of the boundaries of customer service. Sure, chatbots and customer service go together like cheese and wine, and this innovative form of technology has certainly revolutionized how businesses communicate and build and…