Customer chatbots are without a doubt one of the fastest-growing components of the rapidly emerging automation trend… and yet they’re rarely discussed outside of the boundaries of customer service. Sure, chatbots and customer service go together like cheese and wine, and this innovative form of technology has certainly revolutionized how businesses communicate and build and…
You have most likely tried sending a message to a business through social media platform or messaging app. What you didn’t expect is an immediate response—in an instant, you were able to receive an answer to your query. In today’s fast-paced world, even customer support concerns must be addressed quickly; otherwise, you’re putting your business…
In the age of artificial intelligence (AI) and testing the limits of science, it is not too uncommon to see the rise of chatbots – AI programmed systems that could hold conversations by simulating human reactions and responses. As sophisticated as they are in design, these marvels of modern technology are more widespread than ever…